• Privacy

Our customers value their privacy, and we respect that. To ensure your privacy, we make certain that every order is not only packaged safely and properly, but also discreetly. No compromising information ever appears on the outside of the package, nor any indication of their contents.

• Delivery Policy

After completing your order, you will receive a confirmation email within 24 hours. The bundle will be dispatched 24 to 48 hours after payment clears. You will receive another email in those days providing a tracking amount for your order.

Actual delivery time can vary substantially, depending on the shipping method you select, the distance the package has to travel, and whether it must clear customs at any point during its journey. Nonetheless, we can say that most shipments arrive within 2 to 10 days after being dispatched depending on the Destination Address.

• Expedited Shipments

We do offer expedited, guaranteed delivery for bulk and wholesale orders more than 25 kilograms. Please e-mail us for information if you want to ultilize this service.

• Resend Policy

As we have pass rate 100% some times it is possible to have some loss, your package got seized by customs. We fully refund your loss. In any other case we do not re-ship packages.

• Free shipping

All orders over 500 Euro qualify for our free of charge shipping via EMS, TNT, DHL, or FEDEX delivery provider. At DutchCartel we wish all our customers to be happy with their order. Particular treatment is taken when shipping and delivery to ensure the item reach you safely with no problems and we also make certain never to keep sensitive details on the merchandise or parcel. To learn more on our free delivery service, please contact or email us today.